At Port & Starboard, a lot of conversations with new clients start the same way.
- “We have just a few things we need done… but we don’t have the team members or time to do it. Other agencies told us it’s not enough work for them.”
- “A couple of things aren’t working right in Salesforce, but we aren’t even sure what’s wrong. Can you take a look?”
- “Our Salesforce admin is great, but they need some reachback support for a few flows they’re stuck on.”
These companies don’t need a massive new project. They don’t want to re-architect their entire Salesforce instance. They just need a little help. But finding the right kind of support—small, flexible, expert—can be harder than it should be.
That’s why we created the Bucket of Hours, for Salesforce.
The Story Behind the Bucket
They weren’t in crisis. They didn’t need a huge change. But a list of little things was piling up:
- A custom field wasn’t calculating quite right.
- New hires needed to be onboarded and trained.
- A report was pulling the wrong data.
- An automation that worked last year wasn’t triggering properly anymore.
They didn’t want to spin up a full project (and frankly, we didn’t think they should have to). They just needed a trusted partner to step in, fix a few things, provide a little guidance, and then step back until needed again.
So we formally introduced The Salesforce Bucket of Hours—a flexible, no-pressure way to get exactly the support you need, when you need it.
How It Works
You pre-purchase a block of support hours—20, 40, or 60 hours—to use over 12 months. No retainers. No big project scoping. No long meetings you don’t need. Just expert Salesforce help, available when you ask.
You can use your hours for:
- Troubleshooting small bugs
- User management and onboarding
- Cleaning up old automations
- Creating a few new fields or flows
- Training your internal team
- Getting best practice advice
You send a request. We respond within two business days. We fix it, or map out a plan if it’s bigger. We track the hours and send you a report whenever you want it.
It’s that simple.
Why Clients Love It
It’s Right-Sized: You get support that fits your current needs—not someone trying to sell you on a big project you don’t want.
It’s Flexible: Use the hours however you need to over time, not just for one predefined deliverable.
It’s Personal: You’ll work with a consultant who knows your Salesforce environment—and cares about helping you succeed.
It’s Budget-Friendly: With discounted rates for larger buckets, you get top-tier help without overextending your budget.
A Real-Life Example
One client came to us after completing a Salesforce implementation with another firm.
They liked their setup but kept running into small issues—nothing mission critical, but enough to slow their team down.
Other agencies told them they needed a full project to even start a conversation.
We offered them a 20-hour Bucket of Hours instead.
Over a few months, we helped them:
- Clean up duplicate fields
- Build a few new automations
- Create simpler, easier to read reporting
All without ever needing a full re-engagement.
Now, they know they have support in their back pocket whenever they need it—and they don’t lose sleep over small Salesforce problems anymore.
Maybe You Just Need a Little Help Too
If you’ve been sitting on a list of “little things” you wish someone would just take care of, a Salesforce Bucket of Hours could be the perfect solution.
No pressure. No minimum project size. Just reliable, friendly, expert support when you need it.
Let’s make those lingering Salesforce tasks one less thing you have to worry about.
