As part of a recent enterprise Salesforce implementation, Port & Starboard configured Blackthorn | Payments (formerly Payment360) for a tech-savvy team of 35 who needed a payment solution, and here’s why:
1 Ease of Use
Our approach to training users is this: you shouldn’t have to spend a whole bunch of time training users. No one trains users to use Google or Facebook — users figure it out because the interface and experience make enough sense that almost every can figure out the basics. Same goes for products like Blackthorn | Payments. Once we deployed it (in record time, using their brilliant Quick Start guide), it took about 10 minutes to show 30 people how to use it, and we were off to the races, charging about a hundred credit cards within the first day.
2 Customer Service
When we encountered a confusing step in the configuration of Blackthorn | Payments, a knowledgeable member of their team set up a call with us within the hour. Over the course of a few days, the same team member was available via phone and email while we worked through some minor bugs. It was refreshing to get such quick support and from the same person, who was already familiar with our use case!
Our client has been up and running with Blackthorn | Payments for eight weeks now, and we haven’t heard a peep from the users about any problems. Credit card transactions are being processed without issue every day.
We determined we needed to generate some additional records for the client’s accounting system and commission payment process. We were able to use the Lightning Process builder to kick off some automation upon the successful completion of a payment transaction, as well as update or roll back those records upon refund of a payment.
Our views and review of Blackthorn | Payments are our own and based on general payment processing requirements. If you’re in the market for a payment processing solution in Salesforce, please contact us today! We’d be happy to help you evaluate solutions for your company’s specific requirements.